Any personal information provided by you, the user of this website is kept by us for the purposes of contact and shipping only and will not be distributed to third parties.
Processing of all Credit Card transactions occurs immediately within the Bank. That means the card details you enter are safe because they go directly into the banking system and are not stored or cached by us. The Bank hosts this Website’s payment page and it has 128-bit encryption security. Before you are returned to our web site, you will receive instant confirmation that your transaction has been approved or declined.
British Cosmetics is committed to protecting and respecting your privacy.
This policy sets out the basis on how we process the personal data collected from you or that you provide to us. Please read the following carefully.
We may collect and process the following:
Information provided by filling in forms on our website
This includes information provided at the time of registering to use specific services on our site, subscribing to our services, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our site.
We may keep a record of any correspondence from you, including but not limited to, testimonials and comments made about our site. Details of transactions carried out through our site by you and of the fulfilment of your orders.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
We may collect information about your computer, including, where available, your IP address, operating system and browser type. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file, which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalized service.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
We use the latest Internet Service Provider and Bank encryption software within a secure server. This means when you buy from us online you can be sure your E-retail experiences on this site are secure.
If you have any inquiries please e-mail us at email@example.com
Should you discover any defects in your product, or in case any products or beauty services purchased / received / availed causes side effects or doesn’t suit you, please note that British Cosmetics (pvt) Ltd is in no manner responsible for any manufactural side-effects, product damaged caused through transportation informed lapsing 24 hrs on the time of receipt of the goods, sample or such faulty product shall be solely responsible by the purchases if such time period of information is lapsed.
Also we will not be responsible on mis use of the product without knowledge, or not following the product instruction mentioned in each respective product.
On scenario that Should you discover any defects in your product, or in case any products or beauty services purchased / received / availed causes side effects or doesn’t suit you, that please call us or contact us through our Website contact link, so that we can arrange a replacement once we receive the returned item.
Cancellation before shipment only valid on orders’ place & delivery in Sri Lanka:
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on firstname.lastname@example.org or call us/leave a message on 077 207 7020 / 077 311 4172 / 077 494 7233
In such cases, the order will be cancelled, and the money will be refunded to you after bank charges depending on the bank/payment gateways / net banking schedule which we cannot predict a specific time after the cancellation request is duly processed by us.
Cancellation post shipment :
Due to the national lockdown, we are not accepting post-dispatch cancellations on orders.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made upon receiving back. It may take 5 -6 day depending on the country situation and banking and back office working hours upon which it will reflect in your account. For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. depending on the bank/payment gateways / net banking schedule which we cannot predict a specific time after the cancellation request is duly processed by us
However we are geared to complete this process within 3-4 business days of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
In addition, we also provide the hassle-free option of refund through British cosmetics website coupons, which can be used during future purchases.
How do I return an item purchased on?
Sri Lanka Orders:
British Cosmetics (Pvt) Ltd offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.
Products can only be eligible for returns if the products received by the customer are deemed to have been received in a damaged / defective state or are expired or an incorrect product has been delivered. Such products can only be returned in their original packaging, in an unused and sealed condition. [Opened or used products will not be accepted as returns.]
If a return is accepted, British Cosmetics (Pvt) Ltd will replace or refund the invoiced rupee value for, the damaged / defective / expired /. In either case, the additional customs amount paid by the customer to receive the product will be reimbursed to the customer in the form of a refund coupon, that can be applied to the customer’s next order with subject to the customer providing a copy of the customs receipt.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.
Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:
Categories not eligible for Return:
Customized Products (eg: any kinds stick/liquid lipsticks, compacts, mascaras, other powder/pressed items, Eye/lip liner/definers etc) cannot be returned since they are available during select promotions and ordered on demand
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.
I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.
Do I have to return the free gift when I return a product?
Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.
Can I return part of my order?
Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
How will I get refunded for the returned orders and how long will this process take?
In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.
For payments done through credit/debit cards or net banking,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
For cash on delivery transactions,we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
In addition, we also provide the hassle-free option of refund through British Cosmetics (Pvt) Ltd coupons, which can be used during future purchases.