Contact Us

  • Island Wide delivery
  • secure payment options
  • conditional free delivery
  • variety of products
Send Your Question

    Frequently Asked Questions
    How can I make a purchase?

    You can place the order through the following methods:

    • Place the order directly through our website http://britishcosmetics.lk/
    • Whatsapp or call us on 0772077020 to place the order.
    • Contact us on 0772077020 to find the nearest outlet which you could purchase our products.
    How do I make an appointment?

    Please call the number below for appointments and more details.

    • Beverly Street Rajagiriya: BC Nail Studio, Beverly Street 📞 0112 888 661
    • BC Lifestyle Salon: 174 Galle Rd, Dehiwala-Mount Lavinia📞 0114 330 212
    • One Galle Face: BC Nails & Lifestyle Studio, (L3 – 36) 📞 0112422588
    • BC Nails and Lifestyle Studio Negombo: 11A Station Road, Negombo 📞 031 228 1949
    What are the delivery charges?

    The delivery charge is free of charge for orders above Rs. 4000 and the delivery charge is Rs. 300 island-wide for any order below Rs. 4000.

    How long will it take to deliver my products?

    The delivery period is within 2-6 business days.

    What are the payment options available?

    We have the following modes of payment:

    • Cash on Delivery (COD)
    • Direct bank transfer
    • Card payments
    • KOKO
    • Mintpay
    Are there any ongoing promotions?

    Kindly visit http://britishcosmetics.lk/special-offers/ for special offers.

    What solutions do you have for acne?

    Kindly share us your skin type to 0772077020 (Whatsapp) and we will suggest you accordingly.

    How do I return a damaged item?

    Kindly share us the details to 0772077020 (Whatsapp) or onlineorders@britishcosmetics.lk

    Can I return or exchange an item if I don’t like it?

    If, for any reason, you are not completely satisfied with your British Cosmetics purchase, you can return the product in its original and unused condition with a proof of purchase or get it exchanged either by placing a request at 0772077020 or by taking the product to the nearest partner store that accepts returns.

    Where is my order?

    Please share us your order number to 0772077020 (Whatsapp) and we will check it for you.

    How do I cancel my order?

    Contact us on 0772077020 and we will do our best to accommodate your request.

    I received the wrong product, can I return it?

    If your online order is not as expected, contact us on 0772077020 for assistance.

    Can’t find the answer you are looking for?

    Please contact us on 0772077020.